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How can a rebrand reconnect you with your best customers?

Everbank

A new brand strategy aligns every touchpoint, both internally and with clients.

Everbank

A great brand strategy won’t work with customers unless it’s also meaningful to employees.
  • Challenge

    Everbank was one of the first digital banks, and had a strong reputation for taking care of demanding investors. But as an IPO approached, they needed a rebrand that would stick, where several past attempts hadn’t. The Ziba team worked to understand client expectations, but also paid special attention to employee values and behaviors as well. Several key insights came out of this effort, but most important was this: Everbank customers didn’t want a better relationship with their bank; they wanted a more direct relationship with their money.

  • Solution

    Rebranding Everbank took more than a new visual style and a new website. We also worked with employees throughout the organization, facilitating workshops to clarify current behaviors and training brand ambassadors. And we collaborated to come up with a strong vision of what on-brand service and an ideal client journey looked like at Everbank, across all touchpoints and business units.

  • Impact

    The rebrand gave Everbank a true North Star—a brand vision that could be stress-tested and scaled up throughout the organization. Nearly a decade later it’s still going strong, embraced by employees and customers alike. Maybe that explains their impressive growth numbers: between 2012 and 2017, Everbank shares increased by more than 58% and assets more than doubled from $13B to $27.8B, resulting in an acquisition by TIAA.

Stats Image

Double the assets in five years.

Between 2012 and 2017, Everbank's assets grew from $13B to $28B.

58%
increase in total shares

About Everbank

EverBank was one of the first online banks in the country and, before its acquisition by TIAA, one of the largest.

Services

  • Insights & Trends
  • Brand Strategy
  • Communication Design
  • User Research
  • Service Design