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If you’re like most consumers in the U.S. or Europe, you’ve been doing a lot more of your shopping online in recent months. With more people spending more time at home, e-commerce has accelerated dramatically, squeezing an estimated six years of growth into just a few months. This was driven mostly by necessity, but it’s also introduced a far wider range of consumers to the convenience and flexibility of e-commerce.

This change, though, has stripped away much of the joy of the shopping experience. Real-life shopping can be a wonderfully social activity, and its loss is something we’ve all felt. Pointing and clicking is fine if you’re stocking up on cleaning supplies, but what about the connection and excitement of browsing a curated retail space with friends? Seeing what catches your eye, asking an expert for recommendations, chatting over a purchase with your partner?

The technology to make digital shopping more social, immersive, and emotionally engaging already exists, but it’s never been brought together in a seamless, accessible way. What if it was? What if you could actually enter a virtual shop of your choosing, and invite your friends to join you in real-time? Introducing: ShopSocial™, our patented e-commerce platform.

The ShopSocial™ concept explores the wide range of possibilities that this kind of experience could offer. Using your existing tablet, smartphone, or laptop, ShopSocial™ invites you into a virtual retail space that’s already familiar, and intuitive to browse.

Create a social experience that drives digital foot traffic.

You’re free to explore on your own, of course, but imagine inviting friends—anyone in your contact list—to come along.

Learn about and connect with customers through real-time interaction.

For merchants, an immersive digital environment offers many of the advantages of in-person retail, like the ability to interact with customers in real time, learn about their habits and what draws their attention, and customize the space and inventory to maximize engagement. Sales associates can be located anywhere in the world, but answer questions and offer advice just as they would on the retail floor. They can also be called up at a moment’s notice—and dismissed just as easily.

Give customers the power to bring friends into the experience.

What may be the biggest advantage of social digital shopping is the ability to bring in anyone, at any time. Want to ask your trainer if you’re getting the right pair of shoes? Give them a call and show them. Not sure what your spouse thinks of putting an exercise bike in the living room? Not only can you call them up, you can show them exactly what it would look like, using a simple, accessible AR placement tool.

Give customers the ability to browse independently, increasing engagement and sales.

You can stroll the space independently, chatting about what you see, and show each other whatever seems interesting.

Bring products into the real world with AR experiences.

For smaller merchants, this kind of social interaction is a chance to push back against the overwhelming advantages that online behemoths like Amazon and Walmart have. By making digital shopping more social, the emphasis shifts from speed and selection back to the shopping experience, helping to level the playing field, and bring in more traffic. And the more information, social contact, and context you bring into that experience, the more confident shoppers are that they’re making the right decision—and the more likely they are to go ahead with the purchase.

The future of online retail doesn’t have to be confusing or overwhelming. In fact, it should be the opposite. We already know what it feels like to enjoy shopping in the real world—ShopSocial™ is how we bring that same joy and connection to the digital one.

Want to know more about ShopSocial™, and Ziba’s innovative approach to e-commerce? 

We’ve made online shopping social. Our patented e-commerce platform brings real-world human interaction to digital retail. 

ShopSocial

Putting the Humanity Back in e-Commerce

Ziba is a human-centered design and innovation agency working closely with clients across every industry and region of the world.

The trends impacting businesses today: Ziba's Quantum Clarity microsite

Quantum Clarity microsite

There’s no question that tomorrow’s new normal will be abnormal. 

COVID-19 has disrupted every aspect of life. We’re unsettled and uncertain. But there’s an upside to the crisis, too: a future full of possibilities. At Ziba, we’re asking ourselves and our clients… How might we harness today’s hardships as catalysts for new and better experiences tomorrow? What experiences will hold meaning? What will it mean to thrive?

How will travel change? Will the gate agent test us for COVID-19 before we board? Will our server bring our date night dinner out to the curb while we dine in the car? Will Zoom offer subscribers free anti-glare glasses? Will there be a Zoom at all?

Turn the Great Pause into your brand’s Great Pivot: Three Steps to Conquer COVID-19

Dominant brands will convert today’s Great Pause into the Great Pivot, recalibrating today to design breakthroughs and meaningful customer experiences for tomorrow. Under immense pressure to reopen, respond appropriately, and reboot quickly, brands are thinking beyond the immediate next steps. What might the path forward be for the post-pandemic experiences that brands deliver? What stays, what goes, what evolves, and what is reinvented?

 process frames actions you can take in the new post-pandemic normal:

As anxious consumers emerge from the COVID-19 crisis, their need to reestablish a sense of safety, security, and control will affect what they value. Robert Iger, Disney’s executive chairman, recently stated, “To return to some semblance of normal, people will have to feel comfortable that they’re safe.”

 to mitigate risk and temper anxiety will be highly valued by consumers and employees.

 To alleviate consumer fears, remain relevant, and get business back on line, brands need to:

Focus on the rapid roll-out of reassuring offerings that mitigate fear and augment a sense of safety

Embrace the possibility of prolonged social-distancing by supporting social distancing preferences including contactless delivery/pick-up and virtual/digital services

And mobilize for re-engagement with reassuring communication/packaging, adjusted staffing roles/models, new hygiene behavior protocols, and by reassessing/redesigning campaigns and calendars

Though a fear-based self-preservation mentality will persist, consumers will increasingly respond to brands that also surprise and delight them. Successful organizations will 

 to evolve their brands, products, and service experiences in anticipation of these behavior shifts — this return to the value of convenience, the insistence on competitive prices, the need to indulge, and a desire to belong.

 To leverage insights around emerging behaviors, desires, and expectations, brands need to:

Shift from ‘reacting’ to ‘understanding’

Reassess the competitive landscape to understand how things have shifted by taking a fresh read on how a brand is perceived in a post COVID-19 world

Take advantage of the post-pandemic landscape by rebuilding for the new normal and charting a path within it: identify white space, explore and test new features/offerings/experiences, adapt strategies for the mid to long term

As the new normal takes root, responsive brands will 

 in the post-pandemic consumer landscape, leaning into white space and scaling accordingly. Pre-COVID-19 behaviors and trends will re-emerge and hyper-accelerate. Be ready, start experimenting. As social-distancing disappears and our bubbles expand to their pre-COVID-19 forms, we will long for a sense of connection and belonging, and begin to aspire to higher-order desires around freedom, self-transcendence and self-actualization.

 To leverage the new normal, brands need to:

Seize white space and create demand by experimenting with emerging consumer needs, desires and behaviors

Stand up then scale new offerings and interactions identified in 

 that pivot your experiences beyond the functional

And revisit pre-pandemic visions and strategies, and embracing, incorporating, and modifying them to meet consumers’ higher order desires and expectations

 to leverage Post-COVID-19 opportunities will 

Delivering Post-Pandemic Brand Experiences: Three Steps to Conquer COVID-19’s New Normal

In times of crisis, we naturally withdraw. We tend to take a step back in fear, not a step forward towards something. The current pandemic was no different, with businesses tightening budgets, and bracing for the unknown.

Ziba wasn’t exempt from this uncertainty, or the instinct to contract. But early on we made a decision to lean into expansion instead, in the small ways we could. We decided to Pay It Forward, especially to the local community that’s supported us over the years. Every year, Ziba allocates part of our budget for catering, monthly company meetings and an annual holiday party. In 2020, of course, in-person meetings abruptly stopped, and the annual holiday party was called off. In light of the crisis affecting everyone around us, we decided instead to inject those dollars back into the community rather than hang on to them. Here are three ways we decided to share the love:

In the early days of the pandemic, Ziba was still grappling to understand the landscape, both for ourselves and for our clients. But one of the most obvious, immediate impacts was the sudden halt of in-person meetings, and the subsequent loss of business for the local eateries and food carts that usually catered them.

In March, we were automatically welcomed into each other’s homes in the form of video meetings—which, despite seeing less of each other in-person, made us all feel a little closer on a personal level. The scavenger hunt was a fun way to share a little more about our homes, connect outside of work and be a little silly/competitive... all on behalf of our favorite (and dearly missed) local lunch spots. Ziba asked each team to choose a local restaurant to make a donation to in lieu of the business our lunch breaks and catering provided pre-COVID. Let’s just say the competition was stiff, but everyone was all smiles!

Raphael House is a 40-year old organization committed to helping domestic violence survivors and their families find safety, hope and independence. And every year for the past 5 years, Ziba has made a point of supporting them with a little holiday cheer, in the form of Christmas gifts.

For employees, supporting Raphael House was a way to show camaraderie, and started a tradition we’ll surely continue in future years:

I wanted to help the people in my community, who may feel that their stress is something that they carry alone, to feel more supported by others in their community.

For the past 34 years, Ziba has thrown an annual holiday party— a celebration of our work, our clients and the spirit of the company. This year, we used the party budget to gift it forward. With the help of the studio, we created a list of local businesses we love, both established and new.

In certain cases, stores like Powell’s called us back to confirm the purchase due to the larger amount—just to make sure it wasn’t a mistake! In the end, giving back to our community by redirecting dollars added to the cheer and goodwill of the holiday season. Employees were delighted and excited by the personalized touch, as well as the chance to support their favorite shops.

Covid-19 has created a massive humanitarian challenge. Confronting this unique moment, communities have shifted how they consume and purchase in expedient and ingenious ways. The changes may have been birthed of necessity, but they have great potential beyond this crisis. We are beyond grateful and amazed by the support from the community near and far. As we continue to keep our heads above the water, keep the lights on in hope that by continuing serving chicken and rice, we can help our team and our community to survive and stay strong to keep on surviving. As humans have faced many challenges before us. We all will come out from this together and stronger. Turning new leaves and gain new muscles. Thank you all for supporting us. You have made such a big difference to our lives at Nong’s

In the end, redirecting our event and catering budgets wasn’t driven by a desire to feel-good or make an impression, though it does that, too. Ziba was built on values of humility and mutual care, and this crisis offered a chance to confirm who we are, and what values we all believe in.

Ziba Pays It Forward

New models of engagement are emerging in response to the shifting nature of our world. 

Consumers take advantage of learning platforms as everyday tools to live better, more connected lives with less and less effort. The next generation of multi-tiered platforms will displace stale economic models, activating the vibrant economies of the future. Brands that identify and leverage their role in these new platform ecosystems in the decade ahead will play their part in moving the world beyond a fragmented marketplace to a more interconnected and thriving future.

Consumers living in an interconnected and modern world expect effortless access and resent anything that makes them feel restricted or ignored. Eager to feel uplifted, they are willing to try new things that restore the sense of being special and adored.

Smart brands engage consumers in new love stories through platform ecosystems that know and connect them. Learning Platforms build loyalty and sustain engagement through easy access to an ecosystem and to a layered structure of offerings that makes it easier to get things done, find what you want, and customize the right tool for the job.

Smart brands actively step into the role that they chose to play in the platform economy, asking, “Are we an orchestrator, partner, contributor or something entirely new?” And since synergy is the power of the platform, the choice of who to stand against and who to stand with may be a brand’s most critical move.

These platform-enabled ecosystems will continue to evolve markets and transform value chains over the next decade and will blur traditional sector boundaries as they drive new levels of consumer delight.

Future of Platforms

TDK’s cassette tapes set the standard for quality and sound fidelity in the 1980s, but for modern listeners it meant almost nothing. This leading brand of the analog age was having trouble connecting with a digital generation. Ziba’s global research effort, aimed at young men in music-obsessed cities like Tokyo, Berlin, and New York, showed that analog is more beloved than ever, and so is social listening—two desires that TDK was perfectly poised to address. “Analog has a hearbeat,” explained one music lover, “Digital has a pacemaker.”

Challenge

Rebuilding a cohesive TDK identity meant staying true to heritage without getting mired in nostalgia. With this understanding, we developed TDK Life on Record: a brand strategy and a line of audio products that combined fidelity and performance with warmth, scratchy realness, and a sense of community that comes with shared discovery. Big drivers, exposed speaker cones, rich materials, and made-you-look form factors add up to a premium audio experience with a live, beating heart.

Solution

The new TDK line was immediately embraced by indie-rock and hip-hop culture, with high profile musicians including The Beastie Boys and Snoop Dogg proudly featured them in music videos and record releases. Donald Bell, senior editor at CNET, went even further in his review of the 3-speaker boombox: "They had to pry this thing out of my hands. My apologies to TDK. They shouldn’t have had to see me cry like that." The impact lasted far longer than that first product line, though: Ziba’s brand strategy and design created a halo effect for the TDK brand, and have gone on to influence its entire line of products and offerings.

Impact

Elevating a zombie brand to new heights, by building on its authentic foundations (without going retro).

A standout line of audio gear that loves music as much as listeners do.

How does a hero brand of the 80s connect with audiophiles today?

Through the design of the Ziba World Headquarters, we set out to create a place that fosters the cross pollination of ideas in a company defined by its multidisciplinary experimentation and excellence. A testament to inspiring, problem-solving design, the new headquarters create an elegant and efficient environment that supports Ziba's creative endeavors.

Ziba Design has been an anchor and a champion to Portland’s design industry for over 35 years. And the city has returned the favor, providing a welcoming home base that makes it easy to attract talent from around the globe. By the early 2000s, our offices in Portland’s Pearl District were bursting with over 100 designers, researchers, anthropologists, engineers and developers. We’d outgrown our space, both physically and organizationally.

On a brisk December afternoon in 2008, the whole team gathered to break ground on a long, narrow industrial lot a few blocks from our old office, wedged between galleries and cafes on one side, and a railyard on the other. Together with Portland-based Holst Architecture, we set out to create an office building that would serve our work and our clients, as well as the local community where we’d laid down our roots.

From the outset, we knew we had a great partner in Holst, and they helped us refine our vision of a dramatic but serene workspace, that actively encourages the chance interactions that drive creative inspiration. The project rooms, workshops, and communal spaces that make up the three-story space are full of deliberate intent and passion. But especially, it’s the details that show this is a place by and for designers: from faucets and door handles to sightlines inside and out, everything’s considered, no matter how complex or mundane.

Ziba prides itself on the concept of “co-creation” with their clients, flipping the traditional designer-client relationship inside out. In that way, the new structure is as much a new home for their clients, representatives from major brands who are working on everything from design strategy to industrial design. The project rooms are made open and accessible to clients, who are made to feel at home as well.

Ziba’s founder, Sohrab Vossoughi, is a big believer in local community, and the need to staying connected to it. So the building reflects local values of sustainability and efficiency, with reclaimed wood and a LEED Gold rating. And the building’s auditorium invites hundreds of participants every year to exchange ideas and solutions.

For too long the company has occupied a Pearl District storefront with reflective windows and not even a sign in front. If Portland is going to become the international design capital that its leadership is seeking, we need top local design companies like Ziba sitting out on their front porch, so to speak, instead of staying inside with all the shades drawn. Both literally and metaphorically, that has now changed, and Ziba is basking in light.

Though Covid-19 may have altered the way we worked together in 2020, after a long quarantine we’ve reopened the studio again under new health guidelines. Our building tells a story, and we’d love for you to hear it. So please 

 anytime and come over, whether to share ideas on Post-its or craft beer on tap.

The more co-mingling, the better. Welcome to Ziba World HQ.

Recent News & Updates

Ziba has provided clarity of thought, a vision for what can be, a high commitment to creativity, and the help and guidance for us to figure out how to make our dreams happen and get into the hands of consumers.

Best Buy is still the biggest brick-and-mortar electronics retailer in the US, but online shopping is practically made for electronics. The practice of browsing products at Best Buy then buying them on Amazon was so common it had a name: showrooming. Part of the reason was cost, but just as important was the feeling of getting exactly what you want. And that gave Best Buy, and the Ziba team who worked with them, an idea. 

After diving deep into consumer expectations and opportunities for in-store delight, the Ziba team focused on mobile accessories: cables, cases, speakers, headphones. And specifically, on the sense of freedom you get when presented with a range of choices that lets you have just what you want, like a kid in a candy shop. So we designed a candy shop. The Modal line of mobile accessories features simple shapes, straightforward functionality, a range of bright, fun colors—and it’s only available in-store.

The Modal line was a hit, handing Best Buy 11% growth in domestic revenue, and driving enough in-store shopping that online competition ceased to be an issue. By value engineering both the products and the packaging, the Ziba team was able to reduce waste, too, by 20% compared with Best Buy’s previous line.

Don’t assume—ask. Consumers may like shopping online, but they also want the custom experience that only in-person can offer.

An ecosystem of house branded accessories beats e-commerce with flexibility and customization.

What gets digital consumers excited about in-store shopping?

Even Adidas, one of the world’s most iconic brands, faced challenges standing out in overcrowded retail environments. With customers increasingly used to the detailed, interactive experience of online shopping, digital displays offered a potential solution. But in practice, they often feel detached from the physical object they’re describing. They’re also notoriously hard to update and scale up.

Ziba created the Adidas Gear Case, a durable, low-cost interactive kiosk that overlays a transparent touchscreen over a physical shoe display. Interaction is intuitive for nearly any customer, and adds an immersive brand experience—and a touch of magic—to familiar retail environments. It’s also nearly effortless to update: just swap out the product, plug in a new USB, and it’s ready to go.

The Gear Case rolled out to hundreds of retail spaces in the first year, including store-in-store environments, where competition for attention is fierce. Despite this, the displays earned over 600,000 customer views in the first three years, with an astonishing two minute average engagement time from shoppers.

Whoever said “show don’t tell” wasn’t thinking big enough. The Gear Case overlays a digital interface onto physical products, so you can do both.

A flexible interactive display platform that turns a physical product into a thrilling digital/analog experience.

How do you champion physical products in a digital-first world?

Outdoor retail outfitter REI was expert at engaging traditional, serious outdoor enthusiasts. A younger demographic was showing that they, too, wanted to get outside—but had a set of values and engagement needs all their own.

Ziba sent a team to Seattle, to work collaboratively with REI’s team in their own headquarters. Together, we discovered that this new generation was characterized by a more social, casual approach to the outdoors—something we called The Great Outside. Ziba created evrgrn™, a “gear for good times” brand, with gear designed to facilitate memorable moments wherever friends gather outside: picnics, concerts, backyard camping, or weekend journeys.

The evrgrn™ line launched with a playful range of products that went far beyond typical camping gear: think rocking chairs, soft-sided cooler, and wearable sleeping bags. They were a huge hit, especially among 20-35 year-olds, with some items selling out online before ever appearing in stores. Many of the designs have gone on to influence REI’s current mainstream product line.

Some people love the Great Outdoors. But what about a hyper-social generation that loves the Great Outside?

A new brand of outdoor gear designed for good times. 

What does the outdoors look like to the social media generation?

Most evrgrn products sold out online before even hitting the stores—and have influenced REI’s 

I’m a guy who fights to keep work in-house, because I feel the people who know the brand best are the people who work there. But the additional horsepower Ziba brought was extremely helpful. I feel like we’ve made years worth of progress on this work in just a few months. I love people running around furiously, getting fired up about the brand being brought to life.

Reebok had moved away from their roots in personal fitness and into the overcrowded category of competitive sports, and came to Ziba looking for a new retail strategy. Together, we quickly realized that the way to recapture their audience was to refocus on Reebok’s core values, and let the fitness-seekers of the world know that this was the brand for them.

Reebok’s original mission was fitness, rooted in community and lifestyle, not elite competition. That called for an accessible retail experience that exemplified their roots and modernized the brand. Accessible doesn’t mean boring though—quite the opposite, in fact. To attract attention and build excitement, the Ziba team used the idea of “retail as theater” to position Reebok’s HQ flagship store as a service- and lifestyle-oriented destination of choice. The result was an interactive, engaging, activating experience designed to leave employees and customers inspired and in awe.

Just five months after inception, Reebok’s reinvigorated flagship store launched, to plenty of press buzz and consumer interest. The exciting yet welcoming space invited customers to try apparel on and try equipment out, right there in a gym-like setting, with plenty of community-oriented fitness events on the schedule as well. Within a few months, the store had doubled its revenue, and re-established Reebok as a unique, fitness-oriented brand.

What happens when you combine a renowned holistic fitness brand with a bit of immersive retail theater? Answer: a global headquarters that’s part gallery, part workshop, part gym—and a magnet for fitness enthusiasts.

A redesigned retail space becomes a destination for fitness and wellness-seekers.

How does a retail space put your brand values in the spotlight?

The Drydock concept includes several unique branded elements:

padded, open workout space for in-store tryout of apparel and gear

prominent community calendar for local fitness events

integrated two-story gym for CrossFit, boxing, and studio classes

Organic, artisanal, small-batch, exotic, local—the market for America’s favorite condiment was getting more fragmented and more competitive. And one of the world’s most iconic brands was in danger of losing its place at the top. To rebuild brand equity, and reduce packaging costs, Heinz needed to understand what made its brand so beloved, and redesign accordingly.

Ziba’s field research revealed a simple concept that held the answer to Heinz’s competitive threats: love. Other brands were exciting, affordable, unique…but only Heinz held had a place in consumers’ hearts. So Ziba doubled down that love, by simplifying the product line and emphasizing what made the brand so special: its thickness and richness, and its unmistakable visual elements. An updated cap and bottle design captured those elements, making them instantly recognizable, and instantly lovable.

Ziba’s redesign celebrated Heinz’s heritage among loyalists, putting classic elements like the scalloped bottle shape, the keystone-shaped label, and the raised “57” front and center. The new bottle and cap design also saved over $30M per year in packaging costs.

Heinz is one of the few brands out there that evokes genuine love. Ziba leaned into the neglected qualities that made it unique, to restoke the fires among the faithful.

Bringing a beloved brand into the modern era demands a thoughtful redesign—and a deep understanding of why loyalists love it.

How do you update an icon in a field full of pretenders?

Keystone-shaped label—referencing Heinz’s roots in Pennsylvania, the Keystone State

Featured Work: ShopSocial™

Recent Work

250+

Awards and Accolades Won

3,442

Projects and Solutions Delivered

15K+

People Engaged in Research

273

Patents Granted

250+

Awards and Accolades Won

3,442

Projects and Solutions Delivered

15K+

People Engaged in Research

273

Patents Granted

250+

Awards and Accolades Won

Recent News & Updates

Quantum Clarity microsite

Perspectives

News & Events

Quantum Clarity

TDK

Work in Progress