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Ziba IT Technician

Portland, OR

Cogent IT is looking for a Help Desk Technician to join our team and be located at our customer, Ziba Design in Portland, Oregon. If you love to help creative people use technology, we'd like to speak to you. An ideal technician will provide technical support and develop technical solutions to help us become more effective, productive and successful. This position reports directly to our Client Services Manager and requires excellent communication skills.

Ziba is a dynamic organization. Ziba's clients are innovative companies and projects range from tactical product design to in-depth strategy. More than 50 smart, talented, creative people work in the Portland studio, and by truly collaborating are able to produce the best work.

Responsibilities for this position include:

  • Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations and Windows servers.
  • Provide technical support and individualized assistance to end-users in a deadline-oriented environment.
  • Create and maintain documentation for the administration, maintenance, and use of supported systems.
  • Identify problems and develop solutions to increase operational efficiency.

If you want to apply for this position you'll need:

  • An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience.
  • One to four years of experience providing technical support.
  • Experience supporting Apple workstations is a must.
  • Basic Microsoft Windows Server functions.
  • Experience troubleshooting 2D/3D design software and associated technologies.
  • Experience working with printers and fonts.
  • Android and iOS mobile device knowledge.

If you want to succeed in this position, you'll need:

  • The ability to empathize with creative professionals.
  • Excellent oral and written responsiveness and follow through.
  • Ability to perform root cause analysis to identify and resolve problems.
  • Strong organizational skills.
  • Passion to explore new technology and the ability to apply solutions.

What to send us:

  • A one-page résumé
  • Any insightful output that gives us a hint into who you are. It could be a straightforward cover letter, a link to your blog, a story about a time you really thrived, an essay explaining your nerdy passion or a introspective description at your strengths/talents/personality.

What we offer:

Cogent IT offers opportunities to advance your skills and knowledge. Our culture is dynamic and committed to creative problem solving for our clients. We offer competitive salary, full benefits, 401k, profit share, and much more.

Cogent IT is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.

Job offer contingent upon background screening.

Salary Range: $43,000-$52,000

Interested? Reach out! We always love to connect: careers@ziba.com.

Ziba Design is an equal opportunity employer and eagerly awaiting BIPOC applications.

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