Ziba is looking for a senior service designer with a passion for creating new services and transforming existing customer experiences. Together with a multidisciplinary team of designers, researchers, and strategists, you’ll envision concepts and ideas for a wide variety of clients using a diverse set of tools to illustrate and activate all the components of the service.


Driven to deliver real impact and beauty in everyday life

Passionate about human-centered services for both customers and employees

Both charismatic and empathetic; you can rally and unite around a unified service vision

An adept communicator with excellent facilitation and presentation skills

Eager to tackle complex problems and a natural at zooming out to see the big picture, then diving in to nail the important details; you thrive on putting all the pieces together

Conduct qualitative design research using ethnographic and participatory methods

Analyze service metrics data to inform design solutions

Lead design work sessions with cross-functional teams

Create service concepts, prototypes, and systems, and design testing plans for validation with clients and the Ziba team

Design for both the target user experience and the client’s ability to implement

Experience in core service design methods and processes

3-5 years of professional experience working in at least one practice area (user experience, design research, service design, or design strategy)

The ability and desire to work in all phases of the design process



As a senior level designer, you’ll be expected to leverage your existing experience and skill in the pursuit of creating exceptional services and customer experiences. In return, we will help you grow professionally through peer mentorship in an environment of constant learning and exploration. We expect you to start running on day one, but we’ll be right there running with you.

A one page résumé and a link to your portfolio

A brief introduction letter listing a few of your favorite services or consumer experiences and why you love them

At least one project case study showing your design process from beginning to end


Medical, dental, vision, HSA, and life insurance benefits are standard

Competitive PTO policy, an unlimited FTO plan, plus a generous holiday policy (6 paid holidays + the week between December 25th - January 1st off)

Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. 

Interested? Reach out! We always love to connect: 

Ziba Design is an equal opportunity employer and eagerly awaiting BIPOC applications.

Thank you for your interest in joining the Ziba team!

We’ve received many amazing applications and are very grateful for the design community’s enthusiasm around this position. We are excited to say that we’re in the final stages of interviewing our preferred candidate(s). Once the position has been filled, we will completely remove the posting from our Careers page.

Join our creative team of dreamers, tinkerers, and makers.

If you’re not familiar with Portland, it’s a great place to live and work. There’s a strong design and creative culture here, and an incredible quality of life. Frequently ranked as one of the greenest, most livable cities in North America, Portland is renowned for its walkability, innovative food scene, local artisans, and access to the outdoors. Ziba HQ is located in the Pearl District near the Willamette River just north of Downtown, with quick access to amenities and attractions via nearly all modes of transportation. Or, stay on-site and hang your bike up in our dedicated Bike Room, take your MacBook out to the private patio to work in the sunshine, crank out a new design in our fully equipped industrial design shop, attend a design-related event in our on-site auditorium, or take a few minutes to recharge in the Zen-like Restore room.


Ziba is an equal opportunity employer. All aspects of employment including the decision to hire, promote, or discharge are based on performance and business needs, and not on the basis of race, religion, age, gender, sexual orientation, veteran status, or any other status protected by law. We take pride in having a diverse studio and encourage candidates from all countries, cultures, and backgrounds to apply.

Medical, dental, vision, HSA, and life insurance benefits are standard, as are a flexible work schedule, an unlimited FTO policy plus a generous holiday policy (6 paid holidays, plus the week between December 25th - January 1st off), a family leave plan, 401k matching, and an incentive plan for profit sharing. Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. 

Ziba encourages a culture of personal and professional growth. Just graduated? Been in the game a minute? We hire at all levels and strive to foster a crossover learning environment matched to each individual’s strengths and interests.

Taking on a position at Ziba is not for the faint of heart—Zibites like to have fun but we put in serious effort to deliver our best work. Always. If you’re up for the challenge, join us and let’s grow together.

Ziba is seeking a dynamic and driven Digital Marketing Intern to join our team. This internship offers the opportunity to gain hands-on experience in various aspects of digital marketing, including social media management, content creation, email marketing, SEO, and analytics. The ideal candidate is passionate about digital marketing, eager to learn, and possesses excellent communication skills.

The ability to empathize with creative professionals.

Excellent oral and written responsiveness and follow-through.

A passion for exploring new technology and the ability to apply solutions.

Assist in the creation and implementation of digital marketing campaigns across various platforms such as social media, email, and search engines.

Support the development of engaging content for our website, and social media channels.

Help manage and grow our social media presence by creating and scheduling posts, engaging with followers, and analyzing performance metrics.

Conduct keyword research and assist in optimizing website content for SEO.

Collaborate with our marketing team to brainstorm new ideas and strategies for reaching our target audience.

Assist in monitoring and analyzing the performance of digital marketing campaigns using tools like Google Analytics and social media analytics platforms.

Stay up-to-date with the latest trends and best practices in digital marketing and recommend new approaches to enhance our digital presence.

Provide general administrative support to the marketing team as needed.

Currently enrolled in or recently graduated from a bachelor’s degree program, preferably in Marketing, Communications, Business, Communication Design, or a related field.

Strong written and verbal communication skills.

Proficiency in using social media platforms such as Facebook, Twitter, LinkedIn, Instagram, etc.

Basic understanding of SEO principles and digital marketing tools.

Creative thinker with the ability to generate new ideas and concepts.

Detail-oriented with excellent organizational skills.

Ability to work independently and as part of a team in a fast-paced environment.

Experience with digital marketing tools and platforms is a plus but not required.

Experience with Adobe Creative Suite would be nice to have.

Opportunity for growth and development in the digital marketing field

Our innovative and effective employee initiatives have earned recognition with the prestigious When Work Works Award. 

Interested? Reach out! We always love to connect: 

Ziba, a multi-disciplinary design and innovation firm, is growing and seeking a  Design Researcher who thrives on leading world-class research efforts to inform and inspire design that makes a difference in people’s lives. Through understanding people and trends, and weaving together powerful and well-reasoned stories, you will be part of creating great user experiences with a team of awesome collaborators while strengthening our client’s brands. 

Lead qualitative research and strategy programs in a range of industries on front-end innovation, service design, digital experiences, and branding projects.

Plan, conduct, and analyze primary, secondary, competitor, and trends research to distill actionable insights and compelling frameworks that inspire new opportunities.

Collaborate with cross-functional teams to define insights and opportunities.

Create a compelling vision for clients that guides the transformation of new offerings

Serve as knowledge keeper and user champion, delivering their stories to clients and teammates throughout the project cycle.

Deliver verbal and written presentations that build the conviction and confidence necessary for clients to take bold ‘calculated’ risks.

Collaborate with multidisciplinary designers in bringing opportunities to life through concept exploration and refinement.

Contribute to proposal scoping and pitching new work.

Mentor junior researchers and share expertise with internal and client teams.

Grow and evolve your capabilities while tackling a wide range of client problems.

An experienced design researcher with 3-5 years of professional experience conducting ethnography and design strategy work in a creative environment (agency or design consultancy experience is a plus).

Fluent in qualitative research and analysis methods such as ethnography, participatory stimuli, journey mapping, persona creation, etc.

Experience in leading complex qualitative studies from start to finish including recruiting, planning and contextual research to analysis and strategy creation.

Ability to translate qualitative, quantitative, and secondary research into actionable insights and opportunities with strong user experience and business implications.

Understand how to inform and inspire product, interaction, brand, and experience designers through actionable insights.

Experience in developing qualitative and tools and approaches for design research.

A master of communication with words, visuals, frameworks, and stories to ensure that your key insights are relevant and actionable for our clients and designers.

A leader by example, a coach by nature and comfortable working directly with clients

A bachelor’s or secondary degree in a social science or design discipline.

Experience with digital/remote ethnography platforms, online survey tools, and other rapid insight platforms.

Some experience with quantitative methods and platforms is a plus.

Your résumé and a link to your portfolio (if available).

A brief introduction letter listing one or two of your preferred research methodologies and why you love them.

Our Portland office is inviting talented designers to join our design staff as paid interns. In this capacity you will have the opportunity to work with the best in the industry on internal Ziba initiatives for ZibaLabs and client projects.

We’re looking for interns (undergraduates, recent graduates, and graduate students) in the following disciplines: industrial design, communication design, design research and UX.

You will be working on front-end innovation and Customer Experience (CX) programs leading to digital, physical, and service experiences. You will actively support the various design teams, be exposed to a broad array of product and service categories, and participate in select client programs. You may also get involved in User Research, UI and UX Design (mobile and web), Service Design, Industrial Design, and Communication Design programs

Inquisitive, curious and ask a lot of questions

Ambitious and self-motivated, but also willing to take direction

Are a big thinker and believe that design can make a better world

Stuff we’d like to see in your application:

A link to your portfolio (if you have one)

Interested? Please reach out to careers@ziba.com. When applying, please identify the discipline you’re applying to in your introduction letter.

Thank you for your interest in Ziba. We are thrilled with the response and happy to report that this position has been filled. If you are interested in future roles, please send an introductory email and resume to careers@ziba.com. We’d love to hear from you!

Ziba is looking for a Help Desk Technician to support our multi-dimensional team. An ideal tech will provide technical support and develop technical solutions to help us become more effective, productive and successful. If you love to help creative people use technology, we'd love to talk.

The ability to empathize with creative professionals

Excellent oral and written responsiveness and follow through

The ability to perform root cause analysis to identify and resolve problems

A passion to explore new technology and the ability to apply solutions

Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations and Windows server

Provide technical support and individualized assistance to end-users in a deadline-oriented environment

Create and maintain documentation for the administration, maintenance, and use of supported systems

Identify problems and develop solutions to increase operational efficiency

An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience

One to four years of experience providing technical support

Experience supporting Apple workstations is a must

Experience troubleshooting 2D/3D design software and associated technologies

Experience working with printers and fonts

Ziba is people.

Service Designer

Learn more about our openings in Portland, Oregon.