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Our clients’ challenges are our challenges, and our breakthroughs are theirs. If you’re looking for a partner to help take on the world—or a complex, thorny business problem—then we’d love to hear from you.

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Ziba kicked off our design leader speaker event series with Clive Grinyer, Head of Service Design at the 

 in London. Clive led the Portland design community in a lively discussion about the expanding role that service design and customer experience are playing in delivering differentiated and sustainable human-centered solutions in Europe and throughout the world.

“Poorly designed services are insidious in a way that poorly designed products are not.” — Clive Grinyer

An acknowledged expert in design thinking, customer experience, service design, and digital transformation, Clive leads programs at RCA that apply human-centered design methods with system thinking to envision and deliver new breakthrough solutions for business and government entities. Having begun his career as a design consultant, in addition to his responsibilities at RCA, today Clive is a strategic advisor on user experience for Bosch, Innovate UK, and the National Health Service (NHS). Prior to RCA, Clive has set up and led design innovation teams across many global companies including Barclays Bank, Cisco, Samsung, and the European telecommunications giant Orange.

If you'd like to discuss the future of Service Design or be invited to our next design leader speaking event, 

Service Design is Here! with Clive Grinyer, Head of Service Design at RCA 

Customer delight and loyalty start with great experiences. Prototyping service design experiences helps you better understand the customer, create buy-in and alignment, produce valuable improvements quickly and efficiently, and bring ideas closer to reality.

Learn how to create the service blueprints and playbooks to deliver those services, seamlessly. This helps mitigate risk, exposes problems and opportunities. And it’s fun too.

How to Prototype Service Design Experiences 

Ziba is excited to share we are now a certified 

, joining a growing global movement of companies dedicated to using business as a force for good.

To receive this certification, Ziba underwent a rigorous assessment administered by B Lab which measures and verifies several impact areas, including the environment, customers, community, and employees.


As a B Corporation and leader in this emerging economy we believe:

That we must be the change we seek in the world.

That all business ought to be conducted as if people and place mattered.

That, through our products, practices, and profits, businesses should aspire to do no harm and benefit all.

Ziba is committed to many more years of working sustainably and doing our best for each other and future generations.

Welcome to Ziba!

We’re excited you’re here. Take a look at some of our recent content below to get an idea of what you’ll be receiving soon.