cx-header.jpg

89% of companies believe that CX is the new competitive advantage.

93% OF CUSTOMER
EXPERIENCE INITIATIVES ARE FAILING.**

 

Recognized as a pioneer in customer insights and design research methods, customer experience is a foundational cornerstone of Ziba’s practice through the lenses of BX, CX, and FXt.


SUCCESS STARTS
WITH A VISION.

 
 

  

MOST EXPERIENCES
LACK DEPTH.
INVEST IN MEANING.

The secret is BX: find your soul, then build your vision.

 
 

MOST EXPERIENCES
LACK FOCUS. INVEST IN WHAT'S
MOST IMPACTFUL.

The secret is CX: first obsess, then captivate.

 
 

MOST EXPERIENCES LACK TIMELINESS.
INVEST IN KNOWING WHERE YOUR
INDUSTRY WILL GO NEXT.

The secret is FXt: envision the future, build it now.

 
 

Ziba has developed curriculums and activation programs in collaboration with CX industry leaders curating meaningful customer experiences into transformative CX initiatives. Please inquire at newbiz@ziba.com  

 * Tom McCall, Gartner
** Bob Thompson, CustomerThink

 

Ziba’s Expertise in CX Endorsed by Forrester

Read more here.